Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to information collected through our website, online forms, email links, appointment request tools, and other digital features that link to this policy. It does not replace Sunnyside Medical Center’s Notice of Privacy Practices, which describes how protected health information may be used and disclosed for treatment, payment, health care operations, and other purposes under applicable health privacy laws.

2. Information We May Collect

Depending on how you use our website, we may collect the following types of information:

• Contact information, such as your name, phone number, email address, and mailing address.
• Appointment request information, such as preferred appointment dates, provider preferences, and the reason for your visit.
• Messages or details you voluntarily submit through contact forms or other website features.
• Technical information, such as IP address, browser type, device information, pages visited, referring website, and general usage data.
• Cookie and analytics information used to understand website performance and improve user experience.

Please do not submit urgent medical concerns through website forms. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.

3. How We Use Information

We may use information collected through the website to:

• Respond to questions, appointment requests, or other messages.
• Provide information about our services, providers, locations, and patient resources.
• Improve website functionality, security, accessibility, and performance.
• Maintain internal records and support administrative operations.
• Comply with legal, regulatory, security, or operational requirements.

4. Health Information and HIPAA

Sunnyside Medical Center may be subject to federal and state health privacy laws, including HIPAA, when handling protected health information. Information you provide through patient portals, clinical intake systems, billing systems, or direct care interactions may be handled according to our Notice of Privacy Practices and applicable law.

Website contact forms may not be the most secure way to send detailed medical information. For sensitive medical questions, prescription needs, test results, or treatment concerns, please use the patient portal or contact our office directly.

5. Cookies and Analytics

Our website may use cookies, pixels, analytics tools, or similar technologies to help the site work properly, remember preferences, measure traffic, understand visitor behavior, and improve our content. You can usually adjust your browser settings to block or delete cookies. Some website features may not function properly if cookies are disabled.

6. Sharing of Information

We do not sell personal information submitted through our website. We may share information when necessary with:

• Service providers that help operate our website, scheduling tools, communications, security, hosting, analytics, or related services.
• Health care partners, insurers, or other parties when permitted or required for treatment, payment, operations, or legal compliance.
• Government, regulatory, law enforcement, or legal authorities when required by law or to protect rights, safety, and security.

When we work with vendors that may handle sensitive information on our behalf, we expect them to use appropriate safeguards and to process information only as permitted by contract and applicable law.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, disclosure, alteration, or destruction. However, no website, email system, or internet transmission can be guaranteed to be completely secure.

8. Your Choices and Rights

You may contact us to request updates to contact information you submitted through the website or to ask questions about this policy. If your request involves medical records or protected health information, it may be handled under our Notice of Privacy Practices and applicable patient rights procedures.

9. Third-Party Links

Our website may link to third-party websites, tools, maps, payment systems, patient portals, or external resources. We are not responsible for the privacy practices, security, or content of third-party websites. Please review the privacy policy of any third-party site you visit.

10. Children’s Privacy

Our website is intended for general audiences and is not directed to children. If a parent or guardian believes a child has submitted information through our website without appropriate consent, please contact us so we can review the request.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date. Continued use of the website after changes are posted means the updated policy applies to information collected going forward.